ConnecTree

Refund Policy

Last updated on July 25, 2025

Refund and Cancellation Policy

Last Updated: July 25, 2025

Thank you for choosing Connectree – the AI-Powered Trust-Based Business Ecosystem. Please read this refund policy carefully before subscribing to our services.

1. No Refunds After Onboarding and Service Activation

Connectree operates on a service-based model. Once a company has successfully onboarded, completed the registration process, and made payment, it is considered final and non-refundable, including:

  • Chapter Membership
  • Premium Plans
  • Escrow Service Fees

We do this because:

  • Immediate Access to Services & Features
  • Instant Service Activation
  • Digital Products Cannot Be Returned

2. Exceptions (As per Indian Consumer Law)

Refunds may be considered under exceptional cases such as:

  • Deficiency in Service: If core features do not work as advertised and cannot be fixed in a reasonable timeframe.
  • Technical Faults: If you cannot access paid services due to platform issues.
  • Misrepresentation: If services are significantly different from those advertised.
  • Duplicate Payment: Only the duplicate transaction will be refunded.

3. No Refunds for the Following:

  • Change of mind or strategy
  • Poor business outcomes or leads
  • Underutilization of features
  • Offline chapter conflicts
  • Delays outside Connectree’s platform

4. Submitting a Refund Request

Requests must be made within 7 days of the issue/payment date.

Email: [Support Email Address]

Include:

  • Company name and user ID
  • Payment details
  • Issue description with evidence
  • Reason why it falls under the exceptions

Connectree will review and respond on a case-by-case basis.

5. Escrow-Based Transactions

For escrow transactions, the refund terms are governed by the digital agreement between the provider and client. Platform fees for escrow handling are non-refundable after service start confirmation.

6. Policy Updates

We reserve the right to modify this policy at any time. Changes are effective immediately upon publication. Please check this page periodically for updates.

Legal Recommendations

  • Ensure you accept this policy at checkout/onboarding
  • Include it in your Terms & Conditions
  • Maintain logs of service delivery/access

If unsure, consult with a legal advisor to ensure compliance under Indian Consumer Law.